Our helpdesk capabilities include chat, call, and email support. XO helps achieve swift ticket resolution time, ensuring client satisfaction. We provide smooth retail managed IT services by providing you round-the-clock support across multiple channels.
When you partner with XO you will have access to an excellent IT team that will ensure the safety and security of your business data and network. Cybercriminals frequently attack retail businesses in order to steal customer data and sell it illegally. Our retail IT managed services can mitigate this risk and optimize the functionality of your daily online business.
We are affordable. Our solutions are much more cost-effective than setting up all the hardware and software in-house and managing it yourself. In fact, there is a predictability to the costs and that is comforting too. You will be aware of your technology expenses and can budget for them accordingly. There are no unpleasant bill shocks.
Custom PlansWe'll build you a plan to match your exact needs
- 24/7 Monitoring
- Patch Management
- IT Security
- Proactive Maintenance
- 24/7 Incident Response
- Tech Support
- Yearly Reviews
- Backups & DR
- IT Insourcing
Why XO for Retail Managed IT Services?
Quick Recovery From Disaster
XO will take all steps to prevent a downtime event or security disaster. In the event one does happen, your business will be able to get back on its feet again in a much shorter time than it normally would. We ensure that your customer experiences will be able to continue as usual with minimal disruption while minimizing damages to your logistics and supply chain.
Process Driven IT Solutions
Our process has been developed and refined over two decades and is specific to your retail business. We’ll do a thorough dive into your business, its difficulties, and its goals before working together with your leadership to create a roadmap that ensures your technology and IT strategy help your retail business grow.
With more than two decades of experience as a retail IT managed services provider, XO can help retailers set up strategic IT infrastructure that generates visible results and lead to revenue growth.
What We Manage - Anything IT, Including
- Networks & Networking
- Mobile Devices
- Surveillance Systems
- Point of Sale
- Cloud Services
Retail Managed IT Services FAQ
Outsourced IT, often known as managed IT services, is a third-party service that provides infrastructure, IT, and other technical assistance to businesses. This type of company is often known as an MSP, which stands for managed service provider.
Services MSPs can provide can vary from cybersecurity, VoIP, backup recovery, and more. When a company does not have the budget to hire and operate its own in-house IT team, they seek help from MSPs. Alternatively, they may have the budget but prefer to seek the expertise and advantages that outsourcing may offer.
It’s fairly common for a company to engage an MSP in some capacity, especially in a market like Dallas Managed IT Services, due to the complexity of IT issues. Knowing what service alternatives are available and which ones you require can be a challenge in itself.
Things that MSPs can do for you include:
- Monitor and proactively maintain your IT for problems including network outages, malware infections, low storage space, and a lot more
- Keep all your software up-to-date
- Provide tech support (also called “helpdesk services”) for issues including PCs and applications crashing, printer problems, connectivity and login issues
- Perform, monitor, and validate data backups
- Select and purchase IT hardware for you
Managed services are the way of the future because they enable businesses to identify and resolve technical issues before they have a detrimental impact on their operations. You may rest confident that your computer network will perform smoothly and efficiently thanks to XO’s proactive support and frequent maintenance.
Apart from preventing disasters from occurring, there are a few other advantages to consider when considering whether to move forward with managed IT services.
Here are some benefits of managed IT services:
- Reduced downtime
- Access to experts
- 24/7 assistance
- Easy to scale up or down as required
- Cost reduction
- High-level support
- Efficiency and security
- System centralization
We customize the packages according to your organization’s specific needs. The package will depend on your existing IT structure and the services you wish to avail. Please contact us for a full assessment and quote.
Yes! Our IT experts work 24/7/365 and are ready to help by phone or email.
We can support any OS or application including Windows, Windows Server, Mac OS, Linux, Microsoft 365, and QuickBooks.
We’re experts at other technologies including VMware, Veeam, VoIP, WiFi, surveillance systems, NVRs, and a lot more.
We serve every industry.
Yes, we can organize local in-office IT support.
Let's Get Started with a Chat.
Schedule a free, no-obligation Zoom chat with one of our consultants. Zero pressure, just free advice and the first step to getting your IT where you want it to be.