What Are the Key Things to Look for in a Managed Service Provider to Stay Competitive?

  • calender Image May 27, 2016
  • Posted By Praveen
Blog Image

If you’ve just opened a business here in the Los Angeles area, you already know how competitive your specific industry is. L.A. is still one of the busiest business centers in America, and the only way to keep up with competitors is having fail-safe technology.

Hiring a managed service provider is one way to keep your technology under control, though you’re perhaps new to hiring one. It’s time to learn about what to look for in managed services, because it’s comprehensive in what they provide. Even if you’ve already hired an in-house IT team, having a managed service provider as consultants can bring extra security.
Stay Competitive
Before you hire your IT team, it’s important to vet them and find out what qualities they bring. They cover more angles than you perhaps initially estimated, and looking at their background can tell you so much.
Let’s look at what to scope out while discovering how comprehensive managed services are.

Things to Look for in a Managed Service Provider

Vetting Their Experience

Since those who manage your IT will make sure it all runs efficiently every day, you need to have a team with a proven track record. One with several years (if not decades) of experience is preferable based on how much they’ve encountered in their career. The more problems they’ve had experience solving over the years, the more they can understand what they need to do to manage your technology.

The greatest aspect of consultants is they haven’t worked with just one company for years. They go from one company to the next while gaining unique real-world experiences. A managed service team with at least 5 years of experience will understand technology evolution and see the realities of what businesses face now.

Your business may have unique tech challenges. But IT consultants know what’s best for you based on other companies they’ve worked for with similar structure.

24/7 Monitoring

Any managed service provider not providing constant monitoring on your network isn’t worth your time. In today’s IT world, anything can happen, including on weekends or holidays. Unfortunately, the worst problems can occur during off-hours when in-house technicians aren’t available.

Most managed service teams monitor your system remotely and take care of problems without even having to alert you. A problem occurring late in the evening on a Sunday can frequently get solved by the time you come to work Monday morning.

Flexibility in Solving Problems

Any quality managed services team needs to provide proof of their past track record. In their record, you need to check their flexibility in being able to solve complex problems. As mentioned above, consultants have diverse experience, so any flexible qualities in being able to solve unexpected issues is essential.

Testimonials from other companies they’ve worked for can give you an idea of how they tackled various problems. You want confidence they’ll audit your company and understand your tech needs and business structure. If you’re a small to mid-sized business, this is vital since any downtime from failed IT tech could become financially devastating.

Response Time to Technical Issues

While you want thorough knowledge behind getting your tech problems solved, how fast your managed services team responds to problems needs just as much focus. Again, studying past testimonials can give you a good idea of how fast (and efficient) they solved emergency issues.

Most problems can get solved remotely, though it might require occasional in-person visitations for repair. Having someone there as quickly as possible can pare down how much downtime you’ll face. During a very critical moment (when experiencing an influx of visitors), you want complete assurance in turn-around time.

Contact us here at XOverture IT Services to learn about our managed services. We guarantee all of the above for small and mid-sized businesses in the L.A. region.

What Are the Key Things to Look for in a Managed Service Provider to Stay Competitive

What Are the Key Things to Look for in a Managed Service Provider to Stay Competitive?

If you’ve just opened a business here in the Los Angeles area, you already know how competitive your specific industry is. L.A. is still one of the busiest business centers in America, and the only way to keep up with competitors is having fail-safe technology.

Hiring a managed service provider is one way to keep your technology under control, though you’re perhaps new to hiring one. It’s time to learn about what to look for in managed services, because it’s comprehensive in what they provide. Even if you’ve already hired an in-house IT team, having a managed service provider as consultants can bring extra security.
Stay Competitive
Before you hire your IT team, it’s important to vet them and find out what qualities they bring. They cover more angles than you perhaps initially estimated, and looking at their background can tell you so much.
Let’s look at what to scope out while discovering how comprehensive managed services are.

Things to Look for in a Managed Service Provider

Vetting Their Experience

Since those who manage your IT will make sure it all runs efficiently every day, you need to have a team with a proven track record. One with several years (if not decades) of experience is preferable based on how much they’ve encountered in their career. The more problems they’ve had experience solving over the years, the more they can understand what they need to do to manage your technology.

The greatest aspect of consultants is they haven’t worked with just one company for years. They go from one company to the next while gaining unique real-world experiences. A managed service team with at least 5 years of experience will understand technology evolution and see the realities of what businesses face now.

Your business may have unique tech challenges. But IT consultants know what’s best for you based on other companies they’ve worked for with similar structure.

24/7 Monitoring

Any managed service provider not providing constant monitoring on your network isn’t worth your time. In today’s IT world, anything can happen, including on weekends or holidays. Unfortunately, the worst problems can occur during off-hours when in-house technicians aren’t available.

Most managed service teams monitor your system remotely and take care of problems without even having to alert you. A problem occurring late in the evening on a Sunday can frequently get solved by the time you come to work Monday morning.

Flexibility in Solving Problems

Any quality managed services team needs to provide proof of their past track record. In their record, you need to check their flexibility in being able to solve complex problems. As mentioned above, consultants have diverse experience, so any flexible qualities in being able to solve unexpected issues is essential.

Testimonials from other companies they’ve worked for can give you an idea of how they tackled various problems. You want confidence they’ll audit your company and understand your tech needs and business structure. If you’re a small to mid-sized business, this is vital since any downtime from failed IT tech could become financially devastating.

Response Time to Technical Issues

While you want thorough knowledge behind getting your tech problems solved, how fast your managed services team responds to problems needs just as much focus. Again, studying past testimonials can give you a good idea of how fast (and efficient) they solved emergency issues.

Most problems can get solved remotely, though it might require occasional in-person visitations for repair. Having someone there as quickly as possible can pare down how much downtime you’ll face. During a very critical moment (when experiencing an influx of visitors), you want complete assurance in turn-around time.

Contact us here at XOverture IT Services to learn about our managed services. We guarantee all of the above for small and mid-sized businesses in the L.A. region.

You also might be interested in

Related Image

The Top 5 Costly Data Integration Project Mistakes And How to Avoid Them 

calender ImageJune 30, 2022 You have probably been through at least one data integration project. And if you are like most businesses, that project probably was not as smooth as you would have liked. In fact, it is likely …

What Are the Key Things to Look for in a Managed Service Provider to Stay Competitive? Read More »

Read full post
Related Image

How Long Does Server Migrations Take?

calender ImageApril 04, 2022 Server migration is a highly strategic undertaking that must be completed without disrupting corporate operations, SLAs, data performance, or availability. There can be several reasons for it, such as cost-cutting initiatives, regulatory requirements, service risk …

What Are the Key Things to Look for in a Managed Service Provider to Stay Competitive? Read More »

Read full post
Related Image

FAQ: GeekTek Rebranding as XOverture

calender ImageJuly 28, 2021 We’re excited to announce that as of 7/29/2021 the IT services company formerly known as GeekTek will be changing our name and branding to XOverture! Why the Name Change? Our CEO Eric Schlissel started GeekTek …

What Are the Key Things to Look for in a Managed Service Provider to Stay Competitive? Read More »

Read full post