3 Ways an IT Help Desk is Good for Your Business

  • calender Image September 25, 2013
  • Posted By Eric Schlissel
Blog Image

As any small business will be able to firmly state, the efficiency of their day-to-day IT issues rely heavily on the use of a high functioning help desk. Most small businesses, unable to afford their own IT department, rely on specialized IT companies to keep the technological side of their company running smoothly. A key point of interest is that not all IT companies have their own help desk.
The help desk is one of the most streamlined tools of an IT company. Some small businesses do not know what they are missing when their IT company does not offer a help desk format for tech communication.
The help desk is essential it provides an automated communication system that cuts out wait times. By posting emails in a queue techs at the IT company are allowed to process them by urgency and availability, thereby utilizing time management to solve problems more quickly.

computer-preferences-iconHere are three ways a Help Desk can help a Small Business:

1. Efficiency – A help desk streamlines work orders and allows techs to easily combine work orders with similar locations or problems.
2. Prioritizing – The orders coming in can be put in a logical order to maximize need and efficiency for the techs to complete tasks to allow the business to operate with the least amount of interference.
3. Organization – Information arriving through the help desk can be sorted and stored much more effectively than with a phone call. Not only can it be used to immediately resolve an issue, but can be used to track reoccurring problems and help present long term solutions to those problems.

Bottom line, hiring an IT company to run small business tech needs is a wise decision.  Using one with a help desk makes all the difference in the world.  To see how we can help your small business contact us and see what we can do for you.

IT Help Desk

3 Ways an IT Help Desk is Good for Your Business

As any small business will be able to firmly state, the efficiency of their day-to-day IT issues rely heavily on the use of a high functioning help desk. Most small businesses, unable to afford their own IT department, rely on specialized IT companies to keep the technological side of their company running smoothly. A key point of interest is that not all IT companies have their own help desk.
The help desk is one of the most streamlined tools of an IT company. Some small businesses do not know what they are missing when their IT company does not offer a help desk format for tech communication.
The help desk is essential it provides an automated communication system that cuts out wait times. By posting emails in a queue techs at the IT company are allowed to process them by urgency and availability, thereby utilizing time management to solve problems more quickly.

computer-preferences-iconHere are three ways a Help Desk can help a Small Business:

1. Efficiency – A help desk streamlines work orders and allows techs to easily combine work orders with similar locations or problems.
2. Prioritizing – The orders coming in can be put in a logical order to maximize need and efficiency for the techs to complete tasks to allow the business to operate with the least amount of interference.
3. Organization – Information arriving through the help desk can be sorted and stored much more effectively than with a phone call. Not only can it be used to immediately resolve an issue, but can be used to track reoccurring problems and help present long term solutions to those problems.

Bottom line, hiring an IT company to run small business tech needs is a wise decision.  Using one with a help desk makes all the difference in the world.  To see how we can help your small business contact us and see what we can do for you.

You also might be interested in

Related Image

The Top 5 Costly Data Integration Project Mistakes And How to Avoid Them 

calender ImageJune 30, 2022 You have probably been through at least one data integration project. And if you are like most businesses, that project probably was not as smooth as you would have liked. In fact, it is likely …

3 Ways an IT Help Desk is Good for Your Business Read More »

Read full post
Related Image

How Long Does Server Migrations Take?

calender ImageApril 04, 2022 Server migration is a highly strategic undertaking that must be completed without disrupting corporate operations, SLAs, data performance, or availability. There can be several reasons for it, such as cost-cutting initiatives, regulatory requirements, service risk …

3 Ways an IT Help Desk is Good for Your Business Read More »

Read full post
Related Image

FAQ: GeekTek Rebranding as XOverture

calender ImageJuly 28, 2021 We’re excited to announce that as of 7/29/2021 the IT services company formerly known as GeekTek will be changing our name and branding to XOverture! Why the Name Change? Our CEO Eric Schlissel started GeekTek …

3 Ways an IT Help Desk is Good for Your Business Read More »

Read full post