How an Outsourced Help Desk Can Help Your Business

  • calender Image July 05, 2014
  • Posted By Eric Schlissel
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You probably have everything covered when it comes to operating your business. You’ve got your payroll under control, your order under wraps, your staffing in the bag, your accounting ducks in a row, but what do you do when it’s time to call for tech support?

When you have a bug that won’t let you print, what do you do? When your network is crashing, and no matter how hard you try you can’t connect to the Internet, do you know how to fix it? Having an outsourced help desk can be a thing of beauty.

Here are 3 reasons why you need an established IT service at your fingertips when PC trouble strikes.

Cost
Perhaps the number one reason to outsource your help desk solutions is cost. Having in-house support can be very expensive, not only in terms of payroll, but also set-up and maintenance. Outsourcing your help desk needs with a company that cares, and operates with complete transparency, lets you keep extra money free, while having peace of mind that you are safe and secure.

Necessity
You likely have that one person on staff who knows how to set up a router, or how to reset a network connection. But only real, technical support comes in the form of a reliable help desk designed to be merely a phone call away whenever tragedy strikes.

Reliability
We recently talked about BITS (BAD IT services), and how traumatizing they can be for you and your business. Which is why reliability is important when choosing your outsourced help desk needs. A reliable IT service should be available when you need help, there to assess and audit your resources and systems, and allow you to focus on what really matters: your business.

We hope that we can show you what a quality IT service is like. We strive to provide you with the best service through ethics, honesty, and accountability. For more on how XOverture IT Services can help, contact us any time.

Also Read: 5 Things to Look For in an Outsourced Help Desk Solution

How an Outsourced Help Desk Can Help Your Business

How an Outsourced Help Desk Can Help Your Business

You probably have everything covered when it comes to operating your business. You’ve got your payroll under control, your order under wraps, your staffing in the bag, your accounting ducks in a row, but what do you do when it’s time to call for tech support?

When you have a bug that won’t let you print, what do you do? When your network is crashing, and no matter how hard you try you can’t connect to the Internet, do you know how to fix it? Having an outsourced help desk can be a thing of beauty.

Here are 3 reasons why you need an established IT service at your fingertips when PC trouble strikes.

Cost
Perhaps the number one reason to outsource your help desk solutions is cost. Having in-house support can be very expensive, not only in terms of payroll, but also set-up and maintenance. Outsourcing your help desk needs with a company that cares, and operates with complete transparency, lets you keep extra money free, while having peace of mind that you are safe and secure.

Necessity
You likely have that one person on staff who knows how to set up a router, or how to reset a network connection. But only real, technical support comes in the form of a reliable help desk designed to be merely a phone call away whenever tragedy strikes.

Reliability
We recently talked about BITS (BAD IT services), and how traumatizing they can be for you and your business. Which is why reliability is important when choosing your outsourced help desk needs. A reliable IT service should be available when you need help, there to assess and audit your resources and systems, and allow you to focus on what really matters: your business.

We hope that we can show you what a quality IT service is like. We strive to provide you with the best service through ethics, honesty, and accountability. For more on how XOverture IT Services can help, contact us any time.

Also Read: 5 Things to Look For in an Outsourced Help Desk Solution

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