What's Wrong with MSPs
There are more losers than winners with traditional MSPs, many of whom offer “unlimited” services at artificially low rates, then nickel and dime you for the 75% of work that turns out to be “out of scope”.
The technicians are overworked and underpaid. Clients overpay for substandard service. The MSP doesn’t really “win” here, either – they don’t get any satisfaction from their efforts and have to continually struggle to replace their rapid turnover in employees and clients.
It’s a lose-lose-lose.
What's Right with XO
We ensure everyone wins with highly customizable service offerings, granular pricing, and block support hours. That way, you get quality IT services at an affordable rate.
Our team gets fair compensation, a manageable workload, and the feeling they’re working in a supportive environment that allows them to grow and make a true positive impact on other people.
And with our clients and partners happy, our MSP as a whole is happy.
It’s a win-win-win-win.
Love Your Technology Again
Remember when your business’s technology used to be helpful and fun to use? With IT services and consulting from XO, you can make your everyday tech extraordinary again.
- Email that just sends
- PCs and servers that just work
- Security that doesn’t leave you feeling caged
- Backups you can trust to be there when you need them
- Tech support that picks up the phone
- IT that works anywhere, not just the office
While other MSPs just manage what you have, we offer enterprise-level advice on how to improve it and can help you get there. XOverture combines high-level advisory support with top-tier services in one affordable package.
We are a 24/7 operation. Hackers don’t sleep and neither do we. Servers run around the clock, so do we. When you call, we pick up the phone.
Our contracts, SLAs, and pricing are clear as day, so you always know what you’re getting. Our automated service notifications and in-depth reports and reviews keep you informed and in control.
We’re knowledgeable when it comes to all the latest trends in cloud, digital transformation, virtualization, containers, IoT, 5G, and others, but we don’t treat our clients like guinea pigs — we only deploy the technologies we know and trust from real experience and testing.
We never just throw money at a problem. We always work to find the best solution at the lowest price for our clients, while making sure that the solution actually works and isn’t a cheap, temporary stopgap.
National Food Manufacturing Firm
IT Management that Helps You Grow
- Resolved ransomware infection
- Maintained perfect security & uptime
- Kept IT costs stable even as company expanded
- Custom workflows to match their 24/7 schedule
This manufacturer came to XOverture with a problem – they had just been hit with a ransomware infection that was paralyzing their manufacturing operations, costing them thousands upon thousands per day.
XOverture promptly fixed their ransomware infection, restored their operations, and initiated the IT cleanup/turnaround. Our consultants/account managers worked closely with their leadership team as virtual CIOs to plan their IT to be more stable and modern, and to ensure it helped them achieve their goals as a business.
The manufacturer enjoyed essentially 100% uptime on all critical IT infrastructure, and never dealt with another major security breach again, even though manufacturers are top targets for cybercriminals seeking intellectual property or trying to extract ransoms from businesses that can’t run without specialized technology.
We also adapted custom workflows and SLAs for them as they were a seasonal business that ran 24×7 operations during Q4, keeping the system locked down and stable during this period and responding to all alerts and issues especially quickly.
American Jewish University
XOverture Always Delivers
- CSAT score over 98%
- Managed services & vCIO
- Switched to all-remote when the pandemic hit
- Supports thousands of students and administrators
XOverture has handled all the IT needs for the American Jewish University, a private university in Los Angeles with tens of thousands of students, for many years. Managers and staff both love the support they get from XOverture, with a CSAT score of over 95%.
Plus, their executives receive high-level IT advice and guidance on the direction and status of their IT, helping them make decisions on what sort of products to buy, for example, and what new technologies they should use for new university initiatives.
They say it’s only when things get rough you find out who you can really trust, and when the coronavirus hit in early 2020, AJU found that they could trust XOverture to help them quickly and smoothly switch over to remote working and classes via video conferencing.
We completed the switchover in just a few days, helping their teachers keep teaching and students keep learning despite the extraordinary circumstances. And when teachers and administrators were ready to go back to the office, we supported them with that, too.
I struggled for months –feeling crazy when trying to explain the issue – with no real support or anyone taking the issue seriously. And now, finally, you’ve made it happen. Thank you!!
The XOverture team has taken excellent care of us.
We love them!
XOverture was on site several times and spent countless hours on the phone dealing with Spectrum and all the frustrations associated with that. Through it all, your team was always friendly and helpful and accommodating. We greatly appreciate your efforts, friendly demeanor, and the results. THANK YOU XOverture!!
Let's Get Started with a Chat
Schedule a free, no-obligation Zoom chat with one of our consultants.
Zero pressure, just free advice and the first step to getting your IT where you want it to be.